Privacy Policy

Last update 30/09/2025

Pacific MindCare is committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and respectful way. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

1 • Information We Collect

We may collect the following types of information:

Personal details you provide (such as your name, phone number, and email) when contacting us or booking an appointment;
Information shared through forms on our website. Session and service-related information relevant to your care; and
Technical data automatically collected (such as browser type, device, and IP address) to help us improve our website.

2 • How We Use Your Information

We use your information only for the following purposes:

To provide therapy and related services;
To communicate with you regarding appointments, enquiries, or services;
To maintain records as required by professional and legal standards; and
To improve our website and services.

We will never sell, trade, or rent your personal information to third parties.

3 • Confidentiality in Therapy

All information shared in therapy sessions is strictly confidential.

Confidentiality may only be broken if required by law (e.g., risk of serious harm to yourself or others, or legal obligation). Because Vanuatu is a small community, we are especially mindful of privacy and treat it as a foundation of trust.

4 • Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Electronic records are kept securely, and access is limited to authorised personnel only.

5 • Cookies & Website Analytics

Our website may use cookies to improve functionality and user experience. These do not give us access to your personal data. You may disable cookies in your browser settings if you prefer.

6 • Your Rights

You have the right to:

Request access to the personal information we hold about you;
Request correction of inaccurate or incomplete information; and
Withdraw consent for us to contact you at any time.

7 • Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or the law. Updates will be posted on this page.

8 • Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us.

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TERMS & CONDITIONS